We hope you enjoy our products. If you are not 100% satisfied with your order, here are some tips and requirements for returns.
1. Conditions of return
(1) Return period: All returns must be returned within 90 days from the day you have received your order.
(2) Applicable circumstances for return :
Merchandise eligible for return or exchange must be:
– New, unused, and in original condition;
– Inclusive of all original hangtags, packaging, and components at the time of return.
– Receipt and proof of purchase
The following returns are not acceptable:
Returns that are damaged
Returns with stains that are difficult to remove
Returns with pungent smell
Returns with missing parts
Returns that are not requested before
2. The return process
Step 1: You must first contact us. You can contact us via email at firstname.lastname@example.org and provide us with the order number and the reason for the return. We will process the return request and reply to the processing result within 48 hours. If your return is accepted, we will send you the return shipping label and instructions on how and where to send the package. Items sent back to us without prior request for return are not accepted.
Step 2: After the customer receives the response of the processing result, send it back and tell us the tracking number.
3. Shipping fee for return
Customers are responsible for returning the item(s) at their own expense. We do not provide a pre-paid return label to return your package. Please make sure to ship your package with a tracking number, signed delivery, and/or insurance, as COOLIFE is not held responsible for any lost returns.
(1) After the website receives the returned product, it will take 3 days to process it. If there is no problem with the returned product, the refund will be received within 3 days.
(2) What to do if the refund is not received:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here
After-sales contact information