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New customer first order coupon code:NEW($10 off) New customer first order discount coupon code:NEW($10 off)
Buy One Get One 15% Off Buy One Get One 15% Off

Shipping and Delivery

As the world adjusts to the impact of the coronavirus (COVID-19), shipping is inevitably affected. Every country and region is facing shipping delays of various degrees. Coolife team will do our best to provide you with the best quality service.

Shipping
Worldwide Free Shipping 
Delivery method: China 4px,USPS,DHL,UPS,Amazon logistics,La Poste,Hermes,Colis Privé and more.
Processing time: All orders are shipped within 2-4 days after purchase. *Business Days Only 
Delivery Estimates:
From overseas warehouse: Within 3-5 working days
From Chinese warehouse: Within 7-15 working days
Shipping times are only estimates and unfortunately, cannot be guaranteed.

 

Delivery
Our goal is to offer you the best shipping options, no matter where you live. We strive to provide you with services of the highest level.

We can ship to 72 countries including the United States, Britain, Canada, Australia, Brazil, Austria, Belgium, Bulgaria, United Kingdom, Hungary, Germany, Greece, Denmark, Ireland, Spain, Italy, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Finland, France, Croatia, Czech Republic, Sweden and Estonia.

Orders Tracking:
After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the Coolife official website: https://coolifepro.com/page/order-tracking

Note:

1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to. 
2.When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits. 
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at service@coolifepro.com within 3 business days after receiving shipping.


Questions

1.Why have I not received an order confirmation by email?
   Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.

Please check all of your email folders again in 30 minutes - if you still haven't received your confirmation, email service@coolifepro.com, and we'll be happy to confirm your order and resend the confirmation email.

2. My address is written incorrectly in the order confirmation - what can I do?
   Please contact service@coolifepro.com as soon as possible. It is worth noting that whatever change you want is acceptable before we ship the item out of the warehouse, but we cannot change any shipping information after we finish the shipment.

3.Taxes and other charges?
   Depending on the country of delivery, you may be required to pay extra tax or charges such as VAT and/or import duties.